Refund and Cancellation Policy

Sign in, open your dashboard, choose Manage billing, and cancel. It takes two clicks and it is immediate. You do not need to email anyone and there is no retention call.

Cancelling stops the next renewal. You keep Pro features until the end of the period you have already paid for, then the account drops to the Free plan. Nothing is deleted.

If you would rather we did it for you, write to billing@inkprintos.com from the address on the account and we will action it within 48 hours.

We refund a first Pro payment in full if you ask within 14 days of the charge. You do not have to give a reason. This is our own policy and it sits on top of whatever your local law already gives you.

Refunds go back to the original payment method through Stripe. Card networks typically take 5 to 10 business days to post it, which is outside our control.

• Brazil. Article 49 of the Consumer Code gives consumers 7 days from the date of contracting to withdraw from a purchase made outside a physical establishment, with a full refund including any amount already paid.
• European Union and United Kingdom. Consumers have 14 days to withdraw from a distance contract. Because access is granted immediately, you are asked at checkout to agree that performance starts at once, which means the right ends once the service has been fully supplied. Where it has only been partly used, we refund on a pro-rata basis.
• Everywhere else. Any mandatory consumer right in your country applies in full and this policy does not reduce it.

Subscriptions renew automatically. Monthly plans renew on the same day each month at $12.00 USD; annual plans renew once a year at $96.00 USD. We email a receipt every time.

Annual plans also get a reminder 7 days before renewal, so a yearly charge never arrives as a surprise.

If a renewal charge catches you out and the period is unused, write to us within 7 days of the charge. We refund it. We would rather do that than argue about it.

• Periods already substantially used, beyond the windows above.
• Accounts closed by us for a breach of the Acceptable Use Policy.
• Repeated refund requests from the same person across new accounts.
• Bank or card issuer charges, such as foreign transaction fees, which we never receive.

A result you disagreed with is not on that list. If the detector gave you an answer you believe is wrong and that is why you are leaving, tell us and we will refund you. We would rather have the example than the money.

Please write to us before disputing a charge with your bank. A chargeback costs us a fee and takes weeks to resolve; an email is usually settled the same day. We have never refused a refund that was genuinely owed.

If a renewal fails, Stripe retries it over the following days and emails you. Pro features stay on during that window. If it keeps failing we drop the account to the Free plan rather than closing it, so nothing you saved is lost.

Email billing@inkprintos.com from the address on the account with the date of the charge. That is all we need. See the Terms of Service for how this policy fits into the wider contract.